Every answer about the house, from the house itself.
Newel turns a home's finish schedules, warranties, and manuals into a private concierge your clients can simply ask. Answered from the home's own records, with the source page attached. Delivered under your brand, by the builder or the team that cares for the home.
Your kitchen walls aren't painted. They're finished in plaster, in Portola Paints “Brooks.” The trim is painted the same Brooks in a satin sheen, so the room reads as one consistent tone.
The house is documented. Now it can answer.
A custom home is handed over with hundreds of documents that no one opens again. Newel makes every one of them useful, for the life of the home.
Fewer calls for answers that already exist.
Paint codes, model numbers, warranty terms, care instructions. Your clients get them in seconds, and your team stops digging through turnover binders.
Your brand, in your client's hand.
Newel carries your name and logo, not ours. Every question your client asks is a moment with your company, long after the keys change hands.
A turnover worthy of the build.
The finest homes deserve better than a box of binders. Newel is a handover that reflects the standard of the work itself.
For the builder who hands over the keys, and the team that cares for the home after.
A handover your clients will talk about.
Give every client the complete record of their home at closing, carrying your name for as long as they own it.
- Win the next build. Show prospects the handover they'll receive. It's a standard few builders can match.
- Quieter warranty years. The questions that tie up project managers and superintendents after closing are answered without a call.
- Referrals that last. Your brand is in the client's hand every time they ask about the house.
- Nothing new to produce. Newel reads the documentation your team already delivers.
Every home in your care, answered.
Serve every homeowner in your portfolio from one place, under your own name.
- One portfolio view. Every home, its documents, open requests, and warranty dates on one dashboard and one map.
- Requests in one place. Homeowners submit service requests with a photo, and your team replies in the same thread.
- Answers before dispatch. Your staff can look up any home's model numbers and specifications before a visit.
- A stronger relationship. A reason for homeowners to come back to you, not a search engine.
Every home you've built or manage, in one view.
Each residence keeps its own private record. Your team sees them all: documents, open requests, and warranty dates, at a glance.
From project folder to private concierge.
No new software for your project team to learn. You hand over what you already keep.
Hand over the documents
Export the project folder you already keep: finish schedules, as-built drawings, product submittals, warranties, and manuals. Scans and photos included.
Newel builds the home's record
Every page is read, including drawings and schedule tables. Each appliance and fixture is linked to its own manual and warranty, and every fact keeps its source page.
The homeowner simply asks
A QR code in the home and a private PIN open it on any phone. Ask by voice or by text. The answer arrives with the page it came from.
Never a bare “I don’t know.”
If a question is unclear, Newel asks a clarifying one, the way someone on site would. If the records don't hold the answer, it searches the web using what the home's documents do know, such as the exact make and model, and returns real links.
Considered in every detail.
Answers that show their work
Every answer cites the exact document and page. Drawings and floor plans display right in the conversation.
Voice or text
Hold to talk, standing in front of the appliance. No app to download: it opens straight from the QR code.
Grounded web answers
When the records stop, Newel continues online, anchored to the home's real products rather than guesswork.
Service requests
Homeowners submit a request with a photo in seconds. Your team resolves it and replies in the same place.
One portfolio view
Every home you manage on one dashboard and one map, with documents, open requests, and warranty dates at a glance.
Private by design
Each home's records are isolated at the database level. Access requires the home's QR code and its PIN.
See it with one of your own homes.
We'll load a real home from your portfolio and put it in your hands, under your brand.